Returns & Refunds Policy

All Lumino jewelry is personalized and made to order. For this reason, we do not accept returns or refunds for reasons such as preference, sizing, or order changes.

We do offer replacements or repairs if:

• Your item arrives damaged
• Your item arrives incorrect
• There is a manufacturing defect

You must contact us within 14 days of delivery to report an issue.

To request a replacement, email support@lumino-co.com with your order number and clear photos of the issue.