FAQ

Are your pieces customizable?
Yes. All Lumino jewelry is personalized and made to order based on the details you provide at checkout.

How long does production take?
Custom jewelry is produced within 2–4 business days before shipping.

How long does shipping take?
United States: 2–5 business days
International: 10–30 business days

Do you offer free shipping?
Yes. We offer free shipping on all orders.

Can I return a personalized item?
Because our jewelry is custom-made, we do not accept returns unless the item arrives damaged or incorrect.

What if my item arrives damaged or incorrect?
Please contact us within 14 days of delivery. We will repair or replace the item at no cost.

Do you offer a warranty?
Yes. All Lumino jewelry is covered by a lifetime craftsmanship guarantee.

How do I track my order?
Once your order ships, you’ll receive a tracking link via email.

How can I contact customer support?
Email us at support@lumino-co.com.